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gIA is your intelligent guide on the Segic website. Whether you want to understand our infrastructure, discover our solutions, get information about our administration and payment processing services, explore the Marketplace or find the right point of contact, gIA guides you and points you to the best next step. For a quick answer, you can also go directly to the FAQ below, organized by audience.

Employers and organizations

Who is Segic for?

Segic is designed for organizations that want to simplify, administer, evolve or enrich their group benefits. This includes employers, large companies, unions, associations and organizations that deal with multiple groups, providers, rules, data or systems.

Who we serve

What makes Segic different?

More than just a platform, Segic is an independent benefits orchestration infrastructure. It brings together multiple insurers, providers and partners within a single environment to simplify administration, billing, integrations, data management and program evolution.

Why Segic

Can Segic support a multi-insurer or multi-provider environment?

Yes. Segic is designed to support environments where several insurers, providers or partners can coexist. This approach helps organizations maintain more flexibility as their needs evolve.

Why Segic

Does Segic offer a single invoice?

Yes. A single invoice, or consolidated billing, brings the management of multiple programs and providers together in one place. This approach simplifies administrative follow-ups, makes cost management easier and contributes to smoother administration.

Single invoice

How do I know if Segic is right for my organization?

The best way to find out is to talk with our team. A short meeting allows us to understand your context, goals, current systems and main challenges in order to identify the solutions best suited to your organization.

Schedule a meeting

Solutions and services

What core capabilities can Segic offer?

Segic brings together the key tools needed to administer group benefits. This includes administration, portals, self-enrolment, payment management, billing, eligible claims, health and wellness accounts, HR and payroll integrations, data governance and a benefits Marketplace, depending on your organization's needs.

Solutions

What services can Segic take on?

Services can cover benefits administration, enrolments, employee or member changes, payment processing, reimbursements, billing, claims, data management and coordination with the various stakeholders. Services are tailored to each organization's reality and needs.

Services

What does TPA mean?

TPA stands for Third Party Administrator. In simple terms, it refers to benefits administration services: eligibility, enrolments, changes, follow-ups, coordination and operational support.

TPA services

What does TPP mean?

TPP stands for Third Party Payer. In simple terms, it refers to support for processing claims, payments, reimbursements and financial flows related to certain eligible programs.

TPP services

Are all features available to every client?

No. Available capabilities may vary depending on the program configuration, activated services, the organization's rules, the providers involved and the required integrations.

Schedule a meeting

Administrators

How can Segic help administrators?

Benefits administration can be simplified through better centralization of information, fewer manual tasks and more efficient coordination between the various programs, providers and stakeholders. Administrators gain better visibility and more control over their operations.

Solutions

Can Segic reduce manual exchanges?

Yes. Integrations, the automation of certain processes and the centralization of information help reduce re-entry, repetitive follow-ups and exchanges between stakeholders. The goal is to make operations simpler and more efficient.

HR and payroll integrations

Does Segic help with eligibility or information changes?

Yes. Changes related to employees or members, coverages, statuses or administrative information can be handled to simplify day-to-day management and ensure better operational continuity.

Solutions

Can Segic help structure data better?

Yes. Better data organization makes benefits administration, integrations with other systems, reporting and decision-making easier. It also contributes to stronger governance and higher information quality.

Data governance

How can administrators get support?

The right point of contact depends on your organization and the solutions in place. GIA can first guide you to the right resource, then direct you to the appropriate form or specialist when our team's involvement is required.

Brokers, actuaries and consulting firms

Does Segic work with brokers and actuaries?

Yes. Brokers, actuaries and consulting firms remain strategic partners. They can rely on an independent infrastructure that combines a technology platform, administration and payment processing services (TPA / TPP), integrations, data and a benefits Marketplace to deliver even more value to their clients.

Brokers and partners

Does Segic replace the advisor's role?

No. The goal is to complement and strengthen the advisor's role, not replace it. Brokers, actuaries and consulting firms remain at the heart of the client relationship, while Segic provides the tools, services and support needed to simplify execution and enrich the service offering.

Why Segic

How can Segic help a broker stand out?

Brokers can offer a more modern, more flexible and better-integrated approach through simplified administration, an improved digital experience, HR and payroll integrations, a single invoice, a benefits Marketplace and operational continuity, even when changing insurers.

Brokers and partners

Can Segic support complex clients?

Yes. The solutions are particularly well suited to organizations managing multiple insurers, providers, employee or member groups, systems or programs. They centralize operations, simplify administration and ensure better continuity.

Large companies

Can we collaborate with Segic on client files?

Yes. Every collaboration starts with a discussion to understand the client's needs, the role of each stakeholder and the project's goals. This approach helps identify the best way to work together and propose the most suitable solutions.

Schedule a meeting

Marketplace and partners

What is the Segic Marketplace?

The benefits Marketplace is an ecosystem that allows organizations to enrich their benefits offering by providing access to a selection of complementary products and services. It makes it easy to add new solutions while offering an integrated experience to employers, employees and members.

Marketplace

What does the Marketplace do for an employer?

The Marketplace expands the benefits offering with more choice, more flexibility and solutions adapted to the needs of employees and members. It becomes easier to evolve programs at the pace of the organization's needs.

Marketplace

Does the Marketplace replace group insurance?

No. The Marketplace is designed to complement existing benefits, not replace them. It adds new products and services to enrich the overall offering and better meet the needs of employees and members.

Marketplace

What types of benefits can be offered?

The benefits Marketplace can bring together a wide range of complementary products and services, including health, wellness, prevention, telemedicine, legal services, cybersecurity, supplementary insurance, savings, discount programs and other benefits for employees and members. Offerings evolve continuously to meet the needs of organizations and their employees or members.

Marketplace

How can I become a Marketplace partner?

Interested providers can contact Segic to present their solution. The team will assess the relevance of the offering, the fit with the ecosystem and collaboration opportunities.

Become a partner Contact us

Portal and user support

Why is this section limited?

Detailed questions from employees and users depend on their organization, their program, the applicable rules and the activated services. They should therefore be handled primarily in Portal 3.0, with information specific to each group.

I am a Segic portal user. Where should I ask my question?

The right point of contact depends on your organization, your program and the activated services. First check the communications received from your employer, your administrator or the portal.

What if I have a login issue?

Use the instructions provided by your organization or the point of contact indicated in your portal. If a support link is available, it is usually the best path.

Where can I find my documents or benefits information?

Depending on the activated services, some information may be available in the portal. If the information is not available, refer to the communications or the contact designated by your organization.

Will GIA be able to answer user questions?

Over time, GIA will be able to help guide users to the right information or resources. Answers related to a specific plan must, however, respect the program rules and the organization's information.

Why Segic

Single invoice

Continuity and control

Operational efficiency

Who it’s for

Businesses

Brokers and partners

Unions and associations

HR consulting firms

Segic
Solutions

Segic
Platform

Portals and digital
journeys

Administration and
payment services

Integrations
and data

Health and wellness
accounts

Benefits Marketplace

Benefits catalogue

Become a partner

Case studies

Events

Publications

Help Center and FAQ

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Employers and organizations

Solutions and services

Administrators

Brokers, actuaries and consulting firms

Marketplace and partners

Portal and user support

Ask your question. gIA guides you to the right answer.

Employers and organizations

Solutions and services

Administrators

Brokers, actuaries and consulting firms

Marketplace and partners

Portal and user support

Ask your question.
gIA guides you to the right answer.